11.04.08 by Jim O'Gara
Why does it take a difficult economy for most businesses to wake up and realize how important their current customers truly are? The truth is, many marketers and business executives are so consumed with "new business" or "acquisition campaigns" that they fail to take the appropriate steps to strengthen the bond they have with existing customers. That is, until hard times hit and they realize that the true lifeline of a company is... its customer base. More...
Posted in Advertising / Branding / Marketing / Strategy / 12 Comments